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Contact Us

If you need help with your plan, a purchase or anything covered in the Terms and Conditions, you can get in touch by email. We reply as quickly as we can, although at busy times replies may take a little longer.

For general questions, feedback, suggestions or bug reports you can reach us at hello@pingo-bingo.com.

Before you message us

You might find some answers in the Terms and Conditions or Frequently Asked Questions (FAQs), including:

  • How Trip Passes and Add-on Boards work
  • How monthly and annual plans renew and how to cancel them
  • What happens if you bought the wrong plan by mistake
  • The rules on creator access and Grant Codes

If your question is about a purchase, please include the email address you used at checkout and the last four characters of your Stripe receipt reference.

We do not offer phone support. Email works best for checking account details and keeps your information secure.