Frequently Asked Questions

Pingo Bingo does not currently have a downloadable app in the Apple App Store or Google Play.

The good news is that you do not need one. Pingo Bingo is designed to work perfectly in your mobile/cell phone’s web browser and can be added to your Home Screen so it looks and feels just like an app.

Once added, you can open Pingo Bingo with a single tap, without needing to visit the website each time.

A dedicated app is something we would love to offer in the future, but for now the browser version gives you the same experience without taking up storage space on your phone.

You can add Pingo Bingo to your phone so it opens with one tap, just like an app.

First, go to the Pingo Bingo login screen and create the Home Screen link from there:

On iPhone (Safari)

• Open Safari (not Chrome) on your iPhone.
• Make sure that you're on the login page - see link above.
• Tap the Share icon (a square with an arrow pointing up).
• Scroll down and tap Add to Home Screen.
• Edit the name if you want (for example Pingo Bingo).
• Tap Add.

On Android (Chrome)

• Open Chrome on your Android phone.
• Make sure that you're on the login page - see link above.
• Tap the menu (three dots in the top right).
• Tap Add to Home screen (sometimes it says Install app).
• Confirm the name, then tap Add or Install.
• If prompted, tap Add automatically or drag the icon to where you want it.

Tips
If you cannot see the option, make sure you are not in Private Browsing or Incognito mode, then try again.
If you still can't see the option, then simply bookmark the login page so you can go back to it at any time.

Pingo Bingo is a family-friendly Disney pin trading game on your mobile, where you can play classic Pingo/Pin Bingo, Pingo Quest, Pingo Dash and Pingo Pairs at Disney parks, resorts, cruise ships and even from your sofa at home. Invite your family and friends, and compete to see who wins first!

Pingo is the classic pin bingo game where you trade for specific pins to complete your board, like "Star Wars", "Tea cup", or "Villain". Designed like a class Bingo board, you can choose between 9, 16 or 25 squares (9 and 25 square boards give you a free centre square), along with the difficulty level of the clues (Easy, Medium, Hard or Fiendish!). You can then choose to have an unlimited time, so it's the first team to get a Bingo line along a vertical, horizontal or diagonal, or a timed-game where the board with the most pins after a certain time will win. After winning a line, you can choose to stop, or continue to get a full board/full house.

Pingo Quest is a scavenger hunt for any pins in a category. You choose a category, then choose between a timed game or the total number of pins that need to be discovered in that category. So, if the category was Star Wars, you need to find as many pins as possible to do with Star Wars... not any pin in particular. You can also set the category to Random and let the game choose!

Pingo Dash is NOT a game you'll want to attempt in hot weather! 😄 It's similar to Pingo with different pins from any category - except you'll only be given one clue at a time! You get 3 "passes" for when you'll know you'll never find it - or you have 2 minutes left but you saw the pin on a board at the other end of the park... so do you pass or do you dash back? Choose between playing against a timer or enter a number of pins that need to be found.

Pingo Pairs gets you to match a character clue to a pin of their specific partner or villain (in Hard mode), or related character (in Easy mode). Each square shows a character clue. Your mission is to find a related pair - for example, if you see "Aladdin", you could find Jasmine, Genie, Jafar, Iago, Abah, Rajah, etc. (in Easy mode) OR only find the specific partner or villain, so find Jafar for Jasmine (in Hard mode). The first team to complete a full board wins. Choose between a 9- or 16-square board and choose unlimited time, or set a timer.

You can absolutely play without owning any pins - but pin trading is loads of fun! See What is Pin Trading? and our other blogs to find out how to get started.

For any of the games, instead of trading for a pin, just take a photo or video of one on a pin board, a Cast Member's pin pad (which hangs off their belts), a Cast Member's lanyard, or another pin trader's collection, as proof to your other team(s) that you found the pin.

You must ask a Cast Member or another member of the public to take a photo of their board, pin pad - or especially their lanyard - and please abide by their wishes. If they are reluctant, then ask whether they would be happy to hold the pin in their hand while you photographed just the single pin.

The great thing about Pingo Bingo is that you can play it from the comfort of your own home!

There are loads of brilliant content creators who play pin trading games on YouTube. Simply create your game in your Dashboard, then play their video and pause it when they show a pin board, pin pad or lanyard and see whether you can match any of your clues.

We're planning a future release that will allow a content creator to share their board with you, so you can play along with them, so keep an eye out for that!

Yes, you need a Pingo Bingo account to create and play games. However, other players can easily join your games using a QR code or join code once you've added them to your account as players.

The game creator will share a QR code - scan it with your device to log in as a player on their account. Once logged in, you'll see all games you've been added to.

A user is someone with an email address who can log in to their own account.

A player is anyone who plays games - this includes both users AND family members (children without email addresses).

Throughout the app, we use the friendly term "player" instead of "user"!

A user has an email address, can log in, and manages their own profile.

A family member doesn't have an email (typically children), is linked to your account, and is managed by the account admin.

The account admin is the person who owns the account. They're shown as "Admin" throughout the app and are the only one who can manage billing, add or remove players, and purchase add-ons.

Trip Pass includes 6 players. Monthly Magic and Annual Pass include unlimited players.

Yes! You can purchase 4-player packs for £2.49 (≈ $3.00 / €2.90) each, available anytime during your 14-day trip. You can buy as many packs as you need.

No, everyone who plays needs to be added as a player on the account. Once added, they can easily join games using QR codes or join codes.

Trip Pass (14 days) - £3.29 (≈ $4.50 / €3.90): Choose 5 boards, 6 players, perfect for one-off trips

Monthly Magic - £4.49 (≈ $6.00 / €5.00)/month: Unlimited boards, unlimited players, push notifications, saved stats

Annual Pass - £35.99 (≈ $48.90 / €41.90)/year: 33% savings, all Monthly features plus 10% off Limited Release Boards

Trip Pass: 5 boards, 14 days, 6 players, no auto-renewal, one-time payment

Monthly Magic: Unlimited boards, ongoing subscription, unlimited players, cancel anytime

Trip Pass: One-time payment that automatically expires after 14 days (no cancellation needed)

Monthly Magic and Annual Pass: Cancel anytime via your account page

When your Trip Pass expires:
• Access to the game platform ends
• All unused boards expire (including purchased add-ons)
• Extra player slots expire
• Your account and player profiles remain saved
• Limited Release Boards you purchased are kept forever and will be available on with next Pass purchase.

Yes! You can upgrade anytime via your account page.

Prices are shown in GBP (British Pounds), but Stripe automatically converts to your local currency at checkout based on current exchange rates.

Trip Pass: 5 boards (plus any you purchase with 5-board packs)

Monthly Magic & Annual Pass: Unlimited boards

Yes! Trip Pass users can purchase 5-board packs for £2.49 (≈ $3.00 / €2.90) each. These are available anytime during your 14-day trip.

All unused boards (including purchased packs) expire with your trip. You'll start fresh with 5 new boards on your next Trip Pass.

Log in → Dashboard → Create New Game → Choose Bingo/Pingo/Quest → Select your location (park/resort) → Choose difficulty → Start playing!

Yes! All players on your account can join the same game simultaneously. Families can also split into teams and compete against each other.

When creating a game, you can assign players to 2 or more teams. Teams compete against each other to be the first to win a game.

Limited Release Boards are hand-curated boards for specific one-off events, like "Mickey's Not So Scary Halloween Party 2025" or "Epcot Food & Wine Festival". They're sold for £1.99 (≈ $2.90 / €2.00) each.

Limited Release Boards are only available to purchase for a limited time. However, once purchased, you own them forever - they'll even be waiting for you if you buy another Trip Pass or take a break then renew your subscription! Annual Pass holders get 10% off all Limited Release Boards.

A QR code is a square barcode that can be scanned with your phone's camera. When you create a game, you'll get a QR code that other players can scan to join your game instantly.

A join code is a short code (alternative to QR codes) that other players can type in to join your game. Perfect for when scanning a QR code isn't convenient.

Yes! Log in with your account on any device (phone, tablet, computer) and your games and progress will sync.

In Pingo, simply tap any square on your board to mark it as completed. Tap again to unmark if needed.

In Pingo Quest and Pingo Dash you will see a colourful Found It! or Found One! button. Click it to register that you've found one. In Pingo Quest you can click the Undo button if you clicked the Found It button in error. However, in Pingo Dash, you better remember what pin you were looking for as you'll not going to be able to go back!

In a Pingo game that is not time limited, you win by being the first to complete either:
• A line (horizontal, vertical, or diagonal)
• Full House (all squares) - also known as a Full Board or Blackout in different places.

In Pingo Quest and Pingo Dash, you win by either finding all the set number of pins, or you find the most pins within a time limit.

We accept all major credit and debit cards via Stripe.

No, Trip Passes NEVER auto-renew. They're a one-time payment that expires after 14 days.

Yes! Pingo Bingo is completely ad-free on all plans.

Yes! Purchase 5-board packs for £2.49 (≈ $3.00 / €2.90) anytime during your 14-day trip.

Yes, all boards (including purchased add-ons) expire when your Trip Pass expires.

Yes! Purchase as many 5-board packs as you need.

Yes! Purchase 4-player packs for £2.49 (≈ $3.00 / €2.90) anytime during your 14-day trip.

Yes, extra player slots expire when your Trip Pass expires. However, player profiles remain saved for future trips.

Yes! Purchase as many 4-player packs as you need.

No, all add-ons (boards and players) are one-time purchases only.